Vet Blog

Tips, advice and talking points

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Understanding and using body language in practice

17 May 2017

By developing your awareness of the signs and messages used in body language, you’ll begin to understand the people around you and so help you communicate more effectively with them. Some top tips on how to convey the right messages

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17 ways to improve your waiting room

17 May 2017

Your patients come to you because they’re unwell or in pain, so it’s important to make their visit as comfortable as possible. We’ve got 17 suggestions to make the waiting room experience a success

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Webinar with John Chitty - it's FREE

26 April 2017

John Chitty will be presenting another informative hour of FREE CPD on 15th June at 1pm. Book your place

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Client surveys – do you know what to ask?

24 April 2017

A Client Satisfaction Survey is a carefully designed tool for measuring your clients’ satisfaction with your practice. We’ve got 12 tips to make them a success

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BSAVA Congress 2017 - our pick of the best

14 March 2017

It’s the ideal opportunity to meet up with friends, catch up on some exciting CPD, check out the exhibition and buy some new kit. Come and visit us on Stand 412

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Telephone triage – getting it right

13 March 2017

We share 10 ways to fine tune your telephone answering skills in an emergency

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